Campervan & Motorhome Terms and Conditions
BRANCHES AND HOURS
Branches are conveniently situated in Auckland or Christchurch and hires can start or end in either location. We are open from 8.30am to 5.00pm weekdays and by appointment on Saturdays and Sundays.
Times outside of these hours can be arranged by prior negotiation only.
BOTH BRANCHES ARE CLOSED ON DECEMBER 25TH. XMAS DAY.
We are contactable by telephone 7 days a week.
The latest international flight arrival is 1500. Any flights after this time run the risk of not getting to our depot by the latest pick up time which is 1600. If your flight arrives after this time we suggest that you stay in accommodation for the first night then collect the camper the following day.
Rates are calculated on a daily basis regardless of the time of pickup and drop off. All rates quoted are in New Zealand Dollars and are inclusive of New Zealand Goods and Service Tax (GST) of 15%. Rates are subject to change without notice. Long term discounts are available on application.
The rates also include:
* Unlimited kilometers
* Kitchen equipment
* Linen and bedding
* General equipment
* Camp ground guides
* Road maps
Kiwi Autohomes does NOT charge for:
* One Way Hire Fees
* Extra Driver Fees
Vehicles can only be requested by category not make and model or year.
MINIMUM RENTAL PERIOD
The minimum rental period is 5 days or 14 days for a one way hire. The minimum rental period is 14 days for hires between 16th December and 28/29 February.
A compulsory charge of NZ$20.00 per day (maximum payable NZ$1500 or 75 days) addition to the daily rates will give you a maximum liability (Excess) of NZ$2000 (NZ$4000 for drivers 21 to 25 years of age) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault.
The excess applies in respect of each claim, not rental. The Bond of NZ$2000 (NZ$4000) which will be taken as a credit card imprint at the time of entering into the Rental Agreement. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty, LPG bottle(s) are full and the fuel is at the same level that was noted at pickup and no damage to the vehicle, third party property or any item on the Exclusions List is evident. (please refer to paragraph on Insurance Exclusions)
REDUCTION OPTION 1
The cost for this option is NZ$10.00 per day (minimum hire period of 7 days applies) in addition to the daily rates and standard insurance. This will give you a maximum liability of NZ$1250 (NZ$2500 for drivers 21 to 25 years of age) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault. The excess applies in respect of each claim, not rental. The hirer will be responsible for any damaged or broken windscreens, tyre repairs or replacements and all items noted on the Exclusions list. The Bond of NZ$1250 (NZ$2500) which will be taken as a credit card imprint at the time of entering into the Rental Agreement. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty, LPG bottle(s) are full and the fuel is at the same level that was noted at pickup and no damage to the vehicle, third party property or any item on the Exclusions List is evident. (please refer to paragraph on Insurance Exclusions)
REDUCTION OPTION 2
The cost for this option is NZ$20.00 per day (minimum hire period of 7 days applies) in additional to the daily rates and standard insurance. This will give you a maximum liability (excess) of NZ$500 (NZ$1000 drivers 21-25) for any claim arising should the vehicle be damaged in any way or if damage occurs to any third party property regardless of who is at fault. The excess applies in respect of each claim, not rental. The hirer will be responsible for any damaged or broken windscreens, tyre repairs or replacements and all items noted on the Exclusions list. The Bond of NZ$500 (NZ$1000) which will be taken as a credit card imprint at the time of entering into the Rental Agreement. The Bond is fully refundable if the vehicle is returned on time to the agreed location, and providing the toilet and waste tanks are empty, LPG bottle(s) are full and the fuel is at the same level that was noted at pickup and no damage to the vehicle, third party property or any item on the Exclusions List is evident. (please refer to paragraph on Insurance Exclusions)
TYRE AND WINDSCREEN INSURANCE
A cost of NZ$8.00 per day (minimum hire period of 7 days applies) in addition to the daily hire rates, standard insurance or insurance reduction options 1 or 2 and will give you piece of mind cover when it comes to puncture repairs or windscreen chips/replacements. Any call out fees will not be covered.
Under the these terms and the Terms of the Hire Agreement the client understands and agrees that if he/she/they damage the vehicle under any of the below conditions whether on the standard insurance cover or Reduction Options 1 or 2 he/she/they will be liable for up to the first NZ$5000.00 of any costs in relation to:
1. Damage due to immersion in either Salt or Fresh water for any reason and any associated costs for recovery or towing.
2. Filling the vehicle with the incorrect fuel. The hirer will be responsible for any associated costs of recovery or repair.
3. Costs to replace lost keys or to retrieve keys locked in the vehicle.
4. Any and all damaged to the vehicle or any 3rd party property caused by driver or hirer negligence. Examples of this but not limited to are driving under low trees or structures causing damage to the top of the vehicle, driving over any object which causes damage to the underside of the vehicle or any damage caused while reversing.
5. Any damage to the vehicle or 3rd party property while the vehicle is being operated in unsafe driving conditions. (e.g high winds, snow & ice)
6. Damage or breakage of any window or windscreen.
7. Any and all damage caused to the inside of the vehicle whilst on hire.
8. Any damage caused to the vehicle or any third party property if the vehicle is driven by an unauthorised or underage driver or if the terms of the rental agreement are breached in any way.
9. Costs related to tyre puncture repairs or replacements (unless a manufacturing fault was evident)
Kiwi Autohomes Ltd do not bank Bonds at the start of the hire…
The Bond is fully refundable when the vehicle is returned with the fuel at the level noted on the hire agreement to the correct location and on time and all other terms of the rental agreement have been complied with. If any damage is evident when the vehicle is returned the Bond will be used to cover the costs of repair plus any Demurrage fees calculated at the daily hire rate for the period the vehicle is off fleet while being repaired to a maximum of 7 days. However, if any damage is evident as a result of any breach of items as shown on the exclusions list then the hirer will be held liabile for the first NZ$5000.00 for any repairs required regardless of which Bond was taken.
PAYMENTS AND DEPOSITS
To confirm a booking, a deposit of NZ$500.00 is required. Unless prior arrangements are made, the balance of any hire costs will be due to be paid 30 days prior to the hire commencing Payments of the deposit or the balance of hire costs can be made by Credit Card, Bank Draft or Direct credit Transfer, Cash or in the case of a NZ Citizen, by private or company cheque. No hire will be deemed to be confirmed until the deposit has been paid and cleared through our Bank and a confirmation has been sent to the hirer from Kiwi Auto homes Ltd. Company or personal cheques will not be accepted for the refundable Security Deposit.
The client will be responsible for any fees or other costs associated with paying any balances to Kiwi Autohomes Ltd. This will include any bank fees or transaction fees that may incur.
Once a booking has been made and a confirmation has been issued the client automatically agrees to these terms and conditions.
We only accept Visa, Mastercard, American Express and Q Card credit cards and all transactions are conducted in New Zealand Dollars. Due to exchange rate fluctuations there could be some variances to the amount charged or in the case of refund, to the amount originally charged. We do not accept any responsibility for exchange rate fluctuations or credit card companies charges.
Credit Card Surcharge Fees
A surcharge will be added to all transactions made to the Client’s credit card by Kiwi Autohomes Ltd.
American Express 4.5%
Q Card 3.1%
Purchasing online with Q Card
You can now use your Q Card to make online purchases at kiwiautohomes.co.nz* and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase.
On promotional days (as advertised from time to time) you could get an extended Payment Holiday period. Click here for current offer terms and conditions. To use Q Card online simply select ‘Credit Card’ as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).
Amending or transferring a confirmed booking will incur a NZ$50.00 fee, unless it is within 29 days of travel when the above cancellation fees will apply. If a booking is amended within 14 days of pickup, no refund will be available for the days not used if the length of the hire is shortened.
If a hirer requests a change to the drop off city once the hire has commenced, authorisation must be obtained from Kiwi Autohomes Ltd and subject to the change being approved, a relocation fee of NZ$1000.00 will apply if applicable.
EXTENSION OF RENTAL
Any extension of the rental period must be authorized by Kiwi Autohomes Ltd and will be subject to availability. The extra cost of the extended rental will be charged to the hirer’s credit card immediately at the gross rate applicable at the time of the extension. No extensions can be taken without the approval of Kiwi Autohomes Ltd.
35 days and over prior to pickup the deposit is retained. 28 to 34 days prior to pickup 20% of gross rental (or the deposit whichever is the greater). 15 to 27 days prior to pickup 50% of the gross rental. 5 to 14 days prior to pickup 75% of the gross rental. 1 to 4 days prior, no show or hire cancelled at time of pick up 100% of gross rental.
Kiwi Autohomes Ltd will not take any responsibility for any changes or disruptions caused by late arrivals or early departures for any reason. There is no refund for late pickup or early return of the vehicle.
PERSONAL TRAVEL INSURANCE
Personal injury in New Zealand is covered by the Accident Compensation Commission. We strongly advise hirer/s to take out a fully comprehensive travel insurance package prior to commencement of their travels which will also cover you for the rental vehicle excess amount as well as any loss or damage to personal items. Kiwi Autohomes Ltd offers a competitively priced fully comprehensive insurance policy on its web site. We will not be responcible for any loss or damage of any personal items carried in the vehicle.
Vehicles can only be driven on sealed/bitumen roads with the exception of any gravel surfaced camping ground access road. Vehicles are not permitted to be driven on Skippers Canyon Road (Queenstown) (Winter only), Ball Hut Road (Mt Cook), North of the Colville Township (Coromandel Peninsula), Ninety Mile Beach (Northland), any ski access roads or on any coastal beach. Restriction of vehicle movements in any area of NZ adversely affected by road or weather conditions will be at the sole discretion of Kiwi Autohomes Ltd and permission must be sought from Kiwi Autohomes Ltd before proceeding.
New Zealand regulations require all drivers licences to be written in English or have an approved English translation. We will also accept an International driving permit. A normal car licence is all that is required to drive any of our campervans or motorhomes. No heavy vehicle, or other special category licence is required.
Drivers must be 21 years of age or over. Drivers over the age of 75 years or more may be required to supply a medical certificate stating that they are fit to drive.
Although all of our vehicles are maintained to a very high standard, a repair may become necessary while a vehicle is on hire. You are authorized to have a repair carried out up to a maximum of NZ$100.00 without having to contact us. You must produce a paid receipt from the repairer to obtain a refund at the end of your hire. For any repairs amounts over NZ$100.00 you must contact us before any work is undertaken for authorization.
For your added peace of mind, all of our vehicles are enrolled in a 24 hour 7 days per week emergency roadside assistance programme. You will be given full details of this programme at the time you pickup your vehicle.
Kiwi Autohomes Ltd will not accept any claims for compensation should the hirer have experienced any problems whatsoever that were only notified at the end of the hire. If you have any issues that arise while using the vehicle these must be notified to us straight away.
All traffic infringements are the responsibility of the hirer. If you incur a fine or fines for breaking any Traffic Law, parking infringement or road toll fee that are not settled in full at the time you return your campervan or motorhome, we reserve the right to charge your credit card for any costs levied plus an administration cost of NZ$50.00 per incident to cover the cost of processing.
Animals are not permitted in any of our vehicles at any time. Guide Dogs are the only exception to this requirement. Smoking is not permitted inside any area of our motorhomes including the drivers cab at any time. An extra cleaning fee of NZ$350.00 will be payable for any breach of these terms.
ROAD USER CHARGE RECOVERY
As there are no taxes added to Diesel at the pump all diesel vehicles are bound by the Road User Charge. This will be calculated at the end of your hire and charged at the below rates.
All vehicle types NZ$6.90 per 100kms
Kiwi Autohomes Ltd reserves the right to amend the Road User Charge rates at any time.
All our vehicles are supplied with complimentary cutlery, crockery, cooking utensils, cleaning brush/shovel, clothes line/pegs, toilet chemicals, water hose, duvet/sheets or sleeping bags/liners, pillows & cases, towels, tea towels, bath mat and hand towel.
When you pickup your vehicle, our staff will provide you with a full familiarization of the workings of the vehicle and the equipment supplied in it. They will assist you with your first night camping arrangements and will offer helpful suggestions to make your New Zealand experience enjoyable. Please ask them for any assistance you may require.
At The Start Of Your Hire Upon arrival at our depot a Hire Agreement will be filled out and explained in detail. There will then be a full tour of the inside and outside of the motorhome with all the functionality demonstrated. The vehicle will then be inspected and any damage and will be noted on your hire agreement. At this time a diesel level will be taken. These details are used at the return of the vehicle to our depot as a reference to establish new damage.
At The End Of Your Hire Upon return of your vehicle you must have the waste and toilet tanks empty and the diesel level is to be at the same as marked on the Hire Agreement. All dishes washed and rubbish removed. LPG bottle(s) refilled. A visual inspection of the vehicle will be conducted to check for any new damage. If you are aware of additional damage to the motorhome please inform a Kiwi Autohomes Ltd staff member. If the vehicle is returned in an unreasonable condition or any of the terms of the rental agreement are broken fees may apply.
LIMIT OF LIABILITY
Any problems that occur with the vehicle or its equipment during the hire must be reported to us immediately, costs, inconvenience or delays resulting from any problem not notified to us during the rental period.
In the event that the vehicle becomes unserviceable due to a breakdown or an accident, our liability will be limited to a refund of all payments made for total hire days lost only. Kiwi Autohomes Ltd will use its best endeavors to supply a substitute vehicle but should such a vehicle not be available, Kiwi Autohomes Ltd will not be liable for any claims for costs, delays, accommodation, meals or any other expenses resulting from a breakdown or an accident. The vehicle must not be driven when a fault is evident that may cause further damage to the vehicle.
If a warning light comes on while driving, the vehicle must be stopped immediately and we must be telephoned for directions before proceeding. Costs for any damage caused by continuing to drive the vehicle while a waring light is on will become fully chargeable to the hirer.
AVAILABILTY AND SUBSTITUTION OF VEHICLE
If for any reason beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or better standard vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to a refund of any description. In the event that an alternative vehicle is not available, our liability is limited to a refund of all payments made for total hire days lost only.
Vehicles must be picked up from and returned to our branches only. A complimentary transfer from the Airport or your Hotel/Motel to our branch in either Auckland or Christchurch is available at the start of your hire. To arrange this service, please let us know your arrival flight details or the name of your hotel/motel at the time you make your motor home booking and we will arrange for our shuttle to pick you up and bring you to the branch. Our Shuttle service can be booked for the end of your hirer and will be at the hirers expense. Please note that this is a pre booked service. If you are more than 30 minutes later than the agreed time of return we can not guaranty the availability of this service. The hirer agrees to pay Kiwi Autohomes Ltd any costs that they may incur for the shuttle service being delayed.
Illustrations and text in any of our documentation, brochures or website are subject to change at any time and images are only a representation of the vehicle shown. Because we are constantly upgrading and modifying our vehicles, variations may occur to both the vehicle and the layout and equipment in them.